Below are a few of the most commonly asked questions we receive from prospective clients. If you have more questions, or would like to schedule a free assessment, give us a call at 650-363-0400 or send us an email.

Can I get a free quote?
Yes, we will answer any questions that you may have on your first call, and give you an estimated fee quote based on the information you have given us.

One of our care professionals will meet with you and your loved one(s) to assess your needs and determine the best solutions. All contractual details and fee arrangements will be explained thoroughly.

How are the caregivers monitored?
Our Care Manger will make home visits at least once a month to supervise and make sure the Care Plan is both working for the client and being followed. Ongoing communication ensures quality care and service.

How are your caregivers chosen?
Our caregivers for custodial care are more than just aids; they are companions that often establish long-term friendships with our clients. Through personal interviews and detailed assessments, we evaluate what a client needs and expects most from a caregiver.

Our thorough caregiver screening process includes verification of education, training, and work experience. Applicants must provide employment history along with certifications and diplomas. Written reference letters with phone numbers Photo ID and social security number, TB clearance, criminal clearance, first aid and CPR certification DMV report, and auto insurance verification.

During the selection process of choosing caregivers, we make our professional recommendation to the family of two to three caregivers. Then, it is fully up to the client's personal preference for which caregiver is the most suitable for them. All of our caregivers have genuine concern for our clients and a keen awareness of their responsibilities. They pride themselves in paying special attention to each client on an individual basis and dedicating themselves in meeting the clients' needs. Our clients are accorded proper respect and dignity at all times.

When can we start?
Once you have made your choice, the care can begin whenever you say.

What’s the follow-up process?
We will periodically check in with you to see if you are satisfied with our services and if we can help you further.

Do you help with insurance paperwork?
Yes, we will coordinate billing with your long-term care insurance provider.

Do you make referrals to Facility Placement Services?
Yes, when staying at home is not the best option to maintain one's life-style, we can make referrals to the facility that best meets your needs.
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